Work Experience:

 

US Army Joint Munitions Command (Contractor): Rock Island Arsenal, Illinois

Position: Computer Systems Support Specialist/IT Support Specialist - Senior: (2009-Present)

·         Provide technical support for Army Contracting Command-Rock Island, Joint Munitions Command, and Army Sustainment Command

·         Install, configure, and troubleshoot Windows operating system

·         Provide desktop support for hardware and software applications for approximately 3000 end users

·         Activate and configure Blackberry Mobile Devices in an enterprise environment

·         Place, configure and maintain standalone and networked HP and Dell printers

·         Cleanse machines of sensitive information for security measures using DOD approved processes

·         Handle all calls with a strong level of sincerity and professionalism

Supervisor: Mike Crews, Team Lead (563) 391-5392

 

McGladrey, Inc. Enterprise Service Desk: Davenport, Iowa

Position: Service Desk Analyst: (2007 – 2009)

·         Provided telephone support for Windows based desktop PC’s for approximately 9000 end users located in offices nationwide.

·         Created support requests in CA Unicenter Service Desk from multiple sources, including telephone, email, voicemail, and web submissions

·         Configured Windows mobile devices for use with enterprise email system

Supervisor: Keith Peterson, Customer Service Manager, (563) 324-0447

 

EMAC, Inc: Carbondale, Illinois

Position: Technical Sales Representative: (2004 - 2007)

·         Built and maintained high volume accounts with excellent levels of retention

·         Assisted customers in choosing the appropriate hardware and software solutions for their application

·         Created and distributed marketing materials, including brochures, newsletters, and press releases

·         Designed print ads for major industry publications

·         Used MAS 90 ERP Software for sales entry, tracking, building, and reporting

Supervisor: Eric Rossi, Sales Manager, (618) 529-4525

 

Southern Illinois University Computer Learning Centers: Carbondale, Illinois

Position: Supervisor (2003 – 2004)

·         Supervised day to day operations of academic technology centers

·         Assigned duties and scheduled workload for student workers

·         Tracked equipment inventory

Supervisor: Randy Greer, Facility Manager, (618) 453-6270

 

Tronox Chemical, LLC: Hamilton, Mississippi

Position: Computer Programmer (2003)

·         Developed server based Access Database to store analysis results from chemical test labs.

·         Developed automated database queries using VBA and SQL to provide real time test data to manufacturing control rooms

·         Migrated data from legacy database formats to Microsoft Access database

Supervisor: Dr. Nancy Losure, Senior Process Engineer, (662) 343-8311

 

 

 

Education:

 

Southern Illinois University Carbondale

Major: Workforce Education & Development

Emphasis: Computer Based Training

Degree: Master of Science, August 2004

 

Mississippi State University

Major: Information Systems

Degree: Bachelor of Business Administration, December 2001

Honors: Kappa Kappa Psi National Honorary Band Fraternity

·         President, Fall 1999 – Spring 2000

·         Alumni Secretary, Fall 1998 – Spring 1999

 

 

Career Skills / Knowledge:

 

·         Active Directory ·         Windows 98, XP, Vista & 7 ·         Microsoft Office Suite ·         AutoCAD ·         CA Unicenter Service Desk ·         Adobe Acrobat ·         Drupal 7 ·         Sage ACT! ·         Hardware

·         Windows Remote Assistance ·         Visual Basic for Applications ·         HTML ·         Microsoft SQL ·         Adobe Photoshop ·         Corel Draw ·         Sage MAS90 ERP Software ·         BlackBerry configuration and support ·         CAT5 Cabling

Certifications:

 

·         DoD 8570 IAM/IAT Level 1 ·         MCTS: Windows Vista ·         CompTia Security+ ·         DoD Secret Clearance

 

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